Letting Land is a family run residential lettings and management company founded in 1995.
ESTABLISHED 1995
Letting Land aims to provide a professional, efficient and above all reliable service to Landlords . We pride ourselves with the constant and ongoing recommendations from existing Landlords.
Landlord fees
Minimum service (rent collection)
9.5 % + VAT of the gross rent on a monthly basis. This minimum fee will be an ongoing fee for the remainder of the term, as long as a Tenant/s introduced by Letting Land reside at the property
Management service
Additional 3% + VAT of the gross rent on a monthly basis. Please be aware that fees may be increased with at least 3 months written notice, and Letting Land retains the right to refuse or cancel membership to the Management Service. There may be a waiting list if the Management portfolio is at capacity, please enquire directly with the Senior Property Manager.
When a new tenant is sourced, and successful possession takes place, a fee of £250 +vat for a new tenant administration fee will be deducted from the first statement.
When a tenancy renewal takes place, usually every 12 months, a renewal fee of £60 +vat will be charged.
- ✦Portable appliance test (£80+vat) [ ]
- ✦Letting Land to arrange a mid term inspection , £65 + vat [ ]
- ✦Forward THE SECURITY DEPOSIT to the Deposit Protection Service. £95 + vat [ ]
- ✦Forward THE SECURITY DEPOSIT TO LANDLORD to arrange for it to be protected £NO CHARGE [ ]
- ✦Arrange for a Gas Safety Certificate £95 + vat [ ]
- ✦Arrange for an Energy Performance Certificate at a cost of £95 + vat [ ]
- ✦Arrange for an Inventory/Statement of Condition (£105 +vat up to 3 bed) [ ]
- ✦Tax exemption Certificate required as I may reside abroad. I require the form to complete £no charge [ ]
- ✦Arrange For a check out when the tenant vacates. £85 + vat [ ]
- Arrange for a tenancy agreement renewal £65 + vat
- Issue a rent increase notice £95+vat
Should the Landlord sell the property to one or more of the Tenants or any other person or company introduced to the Landlord directly by Douma Limited Trading as Letting Land (& Landmark Locations for sales), then a Fee of 1.25% +VAT of the purchase price is payable upon completion. The minimum charge is £1000 +VAT. For this fee, Letting land will carry out it’s standard procedure for a sale including all standard industry sales progression. If the buyer was not introduced to the Landlord directly (i.e. not a named Tenant or client of ours) and Letting Land play absolutely no part in the negotiation or sale of the property, then no fees will be applied.
Tenant fees
All our fees comply with the 2019 Tenant Fee Ban Act.
In line with the Act, we charge the following fees to tenants:
• Interest will be charged in line with the Bank of England’s rate + 3%, if a rent payment is more than 14 days overdue for each day the payment is outstanding
£50 for administration costs in changing a tenancy agreement at the request of a tenant.
£50 for agent to meet the tenant with keys should they get locked out of their flat (when available)
Complaints Procedure
Our Commitment
We are committed to providing a high-quality service to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. We will treat all complaints seriously, in confidence, and aim to resolve them quickly and fairly.
Stage 1: Internal Review
* How to make a complaint:
* In Writing: Address your complaint to The Directors at Letting Land Airport House Purley Way Croydon CR00XZ.
* By Email: Send an email to info@lettingland.co.uk with the subject line: Formal Complaint
* What to include:
* Your full name and contact details (phone and email).
* The address of the property involved.
* A clear and concise description of your complaint, including relevant dates and times.
* Copies of any relevant supporting documents (e.g., emails, photos, letters).
* What you would like us to do to resolve your complaint.
Acknowledgement:
* We will send you a written acknowledgement of your complaint within 3 working days of receiving it.
Investigation and formal response:
* The Directors will conduct a thorough investigation, which may include reviewing records and speaking to relevant staff members.
* We will send you a formal response letter within 15 working days of the acknowledgement date. This letter will represent our formal response on the matter and will include a summary of the complaint, the outcome of our investigation, and the final resolution offered.
* If we are unable to provide a final response within this timeframe, we will write to you to explain why and provide a new deadline.
External Redress
* Referral to The Property Redress Scheme:
* If, after receiving our Final View letter, you remain dissatisfied, or if 8 weeks have passed since your initial written complaint and you have not received a Final View letter, you may refer your complaint to our approved Redress Scheme.
* We are members of the Property Redress Scheme (PRS).
* Contact Details:
* Property Redress Scheme (PRS)
* Phone: 0333 321 9418
* Email: info@propertyredress.co.uk
* Website: www.propertyredress.co.uk
* Note: The PRS will not consider your complaint unless you have completed our internal complaints procedure first or the 8-week period has elapsed.
This revised procedure clearly defines the Final View from the Directors as the endpoint of your internal process before the complaint can be taken to the PRS.
